HASSLE-FREE GUARANTEE
Return & Refund Policy
We stand by the quality of our adventure gear. If your item arrives damaged, defective, or incorrect, we make exchanges and refunds quick and stress-free.
RETURN WINDOW
30-Day Guarantee
Report any damaged, defective, or incorrect items within 30 days of delivery.
REFUND PROCESSING
10–12 Business Days
Approved refunds are credited directly back to your original payment method.
FREE REPLACEMENTS
100% Free Exchange
If your order arrives damaged or wrong, we ship a brand new replacement at no extra charge.
EASY 3-STEP PROCESS
How to Request a Return or Refund
1
1. Contact Us
Email our support team within 30 days of delivery with your order number and clear photos/videos of the issue.
2
2. Review & Approval
Our team verifies your claim within 24 business hours and immediately provides return instructions or replacement details.
3
3. Refund or Reshipment
Receive your free replacement tracking number or your full refund deposited within 10–12 business days.
Damaged or Defective Items
Please inspect your order upon reception. If the inflatable suit, blower unit, battery pack, or hat is defective, torn, or damaged in transit, contact us immediately at support@spookera.com with photo or video evidence. We will arrange a free immediate replacement or a full refund.
Incorrect Item Received
If you received the wrong size, color, or model variant, please let us know within 30 days. We will dispatch the correct item right away with expedited shipping at zero additional cost to you.
Refund Processing Timeline
Once your refund is approved, the funds are automatically sent to your original payment method (credit card, debit card, PayPal, or Apple Pay). Please allow 10 to 12 business days for your financial institution or credit card issuer to post the credit to your account balance.
Non-Refundable Situations
Refunds or replacements cannot be issued for items damaged due to intentional misuse, outdoor punctures from sharp thorns/sticks occurring after extensive wear, or requests made past the 30-day post-delivery eligibility window.
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