Terms of service

Last updated: August 25, 2026

1. Overview

Welcome to Spookera. Spookera is the trade name of ERJ Global ("Spookera," "we," "us," or "our").

These Terms of Service ("Terms") govern your access to and use of spookera.com, including all related information, content, features, tools, products, and services (collectively, the "Services").

By visiting, accessing, interacting with, or making a purchase through our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Services.

2. Access and Account

By using our Services, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You may be required to provide information such as your name, email address, billing address, shipping address, and payment information. You agree that all information you provide is accurate, current, and complete.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You may not sell, transfer, assign, or license your account to another person.

3. Our Products

We make reasonable efforts to ensure that product descriptions, images, and other information displayed on our website are accurate.

However:

Product colors and appearance may vary depending on your device, screen settings, and display configuration.
Product images are intended for illustrative purposes and may not perfectly represent the final product.
Product descriptions, specifications, availability, and pricing may change without prior notice.
We reserve the right to modify, discontinue, or limit the availability of any product at any time.

We do not guarantee that every product will meet every customer's individual expectations.

4. Orders and Acceptance

When you place an order through Spookera, you are making an offer to purchase the selected product(s).

We reserve the right to accept, reject, limit, modify, or cancel an order where reasonably necessary, including in cases involving:

Product availability.
Pricing or product information errors.
Suspected fraudulent or unauthorized transactions.
Payment authorization issues.
Other legitimate business or legal reasons.

An order is not considered accepted until we have confirmed and processed it.

Please review your order carefully before submitting it. Cancellation requests may not always be possible after an order has been accepted or entered into processing.

If we cancel or make a material change to your order, we will make reasonable efforts to contact you using the information provided at checkout.

5. Returns and Refunds

Returns, exchanges, refunds, and cancellations are governed by our Return & Refund Policy.

By placing an order, you agree that any request for a return, refund, exchange, or cancellation will be handled in accordance with the applicable policy published on our website.

6. Prices, Payments, and Billing

All prices, promotions, discounts, and offers may change without prior notice.

The price applicable to your purchase will generally be the price displayed at the time your order is placed, subject to correction of any obvious pricing or technical errors.

Unless otherwise stated, prices may not include applicable taxes, shipping fees, customs duties, import charges, or other charges that may apply to your order.

You agree to provide accurate, complete, and current billing and payment information. By submitting payment information, you confirm that you are authorized to use the selected payment method.

We reserve the right to refuse or cancel transactions where payment cannot be authorized or where fraudulent or unauthorized activity is reasonably suspected.

7. Shipping and Delivery

Shipping and delivery information is provided in our Shipping Policy or at checkout.

Any delivery times provided are estimates and are not guaranteed. Delays may occur due to shipping carriers, customs procedures, weather conditions, operational issues, or other circumstances outside our reasonable control.

We are not responsible for delays caused by third-party carriers or events beyond our reasonable control.

8. Intellectual Property

All content available through the Services, including but not limited to:

Trademarks and branding.
Logos.
Product names.
Text and written content.
Images and graphics.
Videos and audio.
Website design and layout.

is owned by, licensed to, or otherwise used lawfully by Spookera or its licensors and is protected by applicable intellectual property laws.

You may use our website for lawful, personal, and non-commercial purposes only.

You may not copy, reproduce, distribute, modify, republish, sell, exploit, or create derivative works from our content without our prior written permission, except where expressly permitted by applicable law.

9. Third-Party Services and Links

Our Services may contain links to third-party websites, tools, platforms, or services.

We do not control or take responsibility for the content, availability, privacy practices, security, products, or services of third parties.

If you choose to access a third-party website or service, you do so at your own discretion and subject to that third party's terms and policies.

10. Relationship with Shopify

Spookera's online store is powered by Shopify.

However, purchases made through Spookera are transactions between you and Spookera. Shopify is not responsible for the products, customer service, fulfillment, or other aspects of your purchase from Spookera.

11. Privacy

Your use of our Services is also governed by our Privacy Policy.

Certain information may also be processed by Shopify and other service providers as necessary to operate our online store and provide services to you.

12. Feedback and Reviews

If you submit reviews, comments, suggestions, ideas, feedback, photographs, or other content to us ("Feedback"), you grant Spookera a non-exclusive, worldwide, royalty-free, sublicensable right to use, reproduce, modify, publish, display, distribute, and otherwise use that Feedback for business, marketing, promotional, operational, or other lawful purposes.

You confirm that any Feedback you submit:

Is accurate to the best of your knowledge.
Does not violate any third-party rights.
Is not unlawful, abusive, defamatory, fraudulent, or misleading.
Does not contain malicious software or harmful code.

We may remove or refuse to publish Feedback where we reasonably believe it violates these Terms or applicable law.

13. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccuracies, omissions, or technical issues relating to product descriptions, prices, promotions, availability, shipping charges, or other information.

We reserve the right to correct such errors, update information, or cancel affected orders where permitted by applicable law.

14. Prohibited Uses

You agree not to use our Services:

For any unlawful or fraudulent purpose.
To violate applicable laws or regulations.
To infringe intellectual property or other rights.
To harass, threaten, abuse, or harm another person.
To submit false or misleading information.
To distribute spam, malicious software, viruses, or harmful code.
To impersonate another person or entity.
To interfere with the security or functionality of our Services.
To scrape, extract, copy, resell, or exploit our Services or content without authorization.
To bypass security, access controls, or other protective measures.

We may suspend or terminate access to our Services if we reasonably believe these Terms have been violated.

15. Termination

We may suspend, restrict, or terminate your access to all or part of the Services where permitted by law and where reasonably necessary, including for violations of these Terms.

Termination does not affect obligations or provisions that are intended to survive termination, including provisions relating to intellectual property, liability, indemnification, and dispute resolution.

16. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services and products are provided on an "as is" and "as available" basis, except where additional rights or guarantees cannot legally be excluded.

We do not guarantee that:

The Services will always be uninterrupted or error-free.
All information will always be complete or accurate.
The Services will always be available at every time or location.

Nothing in these Terms is intended to exclude rights that cannot legally be excluded under applicable consumer protection laws.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Spookera, ERJ Global, and our directors, officers, employees, contractors, service providers, affiliates, and licensors will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Services or products purchased through the Services.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Spookera, ERJ Global, and our affiliates, officers, employees, contractors, and service providers from claims, liabilities, damages, losses, and reasonable expenses arising from:

Your violation of these Terms.
Your violation of applicable law.
Your infringement of another person's rights.
Your misuse of the Services.

19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies referenced on our website, form the agreement between you and Spookera regarding your use of the Services.

If we do not enforce a provision immediately, this does not mean that we waive our right to enforce it later.

21. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations where permitted by applicable law, including as part of a merger, acquisition, restructuring, or transfer of business assets.

22. Governing Law

These Terms and any disputes arising from or relating to the Services shall be governed by and interpreted in accordance with the laws of England and Wales, unless mandatory consumer protection laws in your country of residence provide otherwise.

Nothing in these Terms is intended to deprive consumers of protections that cannot legally be excluded under applicable law.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Services, legal requirements, or operational practices.

Any updated version will be posted on this page with a revised "Last updated" date. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

24. Contact Information

If you have questions about these Terms of Service, please contact us:

Company Name: ERJ Global
Company No: 17387328
Trade Name: Spookera
Email: support@spookera.com
Phone Number: +44 7848 492 360
Physical Address: 82 A James Carter Rd, Mildenhall, Bury Saint Edmunds IP28 7DE, United Kingdom