Privacy policy

Last updated: August 25, 2026

ERJ Global, trading as Spookera ("Spookera", "we", "us", or "our"), operates spookera.com and provides related products, services, content, features, and tools (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Spookera, we may collect the following categories of personal information:

Contact Information: Your name, billing address, shipping address, phone number, and email address.
Payment and Financial Information: Payment details and transaction information necessary to process your order. Payment processing may be handled by third-party payment providers.
Order and Transaction Information: Information about products you view, add to your cart, purchase, return, exchange, or cancel.
Account Information: Information associated with an account you create, including login credentials, preferences, and settings.
Communications: Information you provide when contacting our customer support team.
Device and Technical Information: Information about your device, browser, IP address, network connection, and other identifiers.
Usage Information: Information about how you interact with and navigate our website and Services.

We may also collect information generated or inferred from your interactions with our Services.

2. How We Collect Your Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, subscribe to our communications, or otherwise provide information to us.
Automatically when you browse or interact with our website through cookies and similar technologies.
From service providers that help us operate our website, process payments, fulfill orders, provide customer support, analyze website performance, or deliver services.
From business, advertising, or marketing partners where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information to:

Process and fulfill your orders.
Process payments and arrange shipping.
Provide customer service and respond to your inquiries.
Manage your account and preferences.
Process returns, exchanges, cancellations, and other transactions.
Improve our products, website, Services, and customer experience.
Send important order, account, and service-related communications.
Send marketing and promotional communications where permitted by law.
Show relevant advertising and measure marketing performance.
Detect, investigate, and prevent fraud, unauthorized activity, and other security issues.
Comply with legal obligations and enforce our policies and terms.

4. How We Share Personal Information

We may disclose personal information to trusted third parties where necessary to operate our business and provide our Services, including:

Shopify, which hosts and supports our online store.
Payment processors.
Shipping, fulfillment, and logistics providers.
IT, cloud storage, analytics, and customer support providers.
Marketing and advertising partners.
Professional advisers and government or regulatory authorities where legally required.
Other parties in connection with a business transaction, merger, acquisition, restructuring, or similar event.

We may also disclose information when you direct or authorize us to do so, or where disclosure is necessary to comply with applicable law or protect our rights, customers, or business.

5. Shopify

Our online store is powered by Shopify. Shopify may collect and process certain personal information relating to your access to and use of our Services in order to provide and improve its services.

Information submitted through our website may be shared with Shopify and other service providers involved in operating the store. Depending on your location, this information may be processed in countries outside your country of residence.

6. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to:

Operate and secure our website.
Remember your preferences.
Understand website traffic and usage.
Improve website functionality and performance.
Deliver and measure relevant advertising.

You can manage certain cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Marketing Communications

With your consent where required by law, we may send you promotional emails and other marketing communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email. Even if you opt out of marketing communications, we may still send you important non-promotional communications relating to your orders, account, or transactions.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our Services.
Fulfill orders and customer requests.
Maintain business and transaction records.
Comply with legal and regulatory obligations.
Resolve disputes.
Enforce our agreements and policies.

The length of time we retain information depends on the nature of the information and the reason it was collected.

9. Data Security

We take reasonable measures designed to protect your personal information. However, no method of transmitting information over the internet or storing information electronically is completely secure.

While we work to protect your information, we cannot guarantee absolute security. We also recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Request a copy or transfer of certain personal information.
Object to or restrict certain processing activities.
Opt out of certain targeted advertising or data sharing where applicable.
Withdraw consent where processing is based on consent.

These rights may be subject to legal limitations and exceptions. We may need to verify your identity before processing certain requests.

11. International Data Transfers

Your personal information may be transferred to, stored, or processed in countries outside the country where you live.

Where required by applicable law, we take appropriate measures to protect personal information transferred internationally, including the use of recognized legal transfer mechanisms where applicable.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party website before providing them with your personal information.

13. Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us using the details below so that we can review the matter and take appropriate action.

14. Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to raise a complaint with the relevant data protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or other operational reasons.

Any updates will be posted on this page, and the "Last updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Company Name: ERJ Global
Company No: 17387328
Trade Name: Spookera
Email: support@spookera.com
Phone: +44 7848 492 360
Physical Address: 82 A James Carter Rd, Mildenhall, Bury Saint Edmunds IP28 7DE, United Kingdom